70% of your tickets already have an answer. Let's build the system that handles them.
CustomerCoeur builds your custom support solution with you. Result: up to 70% of your tickets handled automatically.
CustomerCoeur
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Your support deserves better.
Free your team
70% of repetitive questions can be handled automatically. Your team focuses on what truly matters.
Scale without scaling costs
Your ticket volume can triple — your support budget stays stable. Automation absorbs the growth.
Your data, on your terms
Deployed in your infrastructure. Your conversations never leave your servers. Native GDPR compliance.
You're growing. Your support budget shouldn't have to keep up.
Today, 5 agents handle 500 tickets/mo for $4,000/mo. But what if your business triples?
3× tickets = 3× agents
15 agents × $800/mo
$12,000/mo
AI handles 70% of tickets
Your 5 agents focus on complex cases
~$4,500/mo
You save $7,500/mo — no hiring, no quality trade-off
×3.5
return per dollar invested in support automation — MarketsandMarkets, 2025
These are industry averages.
A system built with you, for you.
We analyze your tickets, identify the repetitive requests, and build the system that handles them. Custom-made, built for your business.
Repetitive requests, handled automatically
Refunds, password resets, order tracking — the system handles what your agents do 100 times a day.
Profitable from month one
At 70% automation, the investment pays for itself in weeks. ROI only grows over time.
Built for your business
Every system is custom-built: your tone, your rules, your processes. Not a generic tool.
Connected to your existing tools
Google Drive, Notion, Shopify, Stripe, Zendesk, and more.
Your team stays in control
Smart escalation to humans for complex cases. The system assists, it doesn't replace.
How it works
Discovery call (30 min)
We discuss your situation: ticket volume, current costs, tools, growth goals. Free, no commitment.
Your personalized ROI simulation
We come back with a full analysis: what you spend today, how much you'd save, and a custom proposal with a clear ROI.
Deployment (3–5 weeks)
We build and deploy your solution. Your team is trained, the system runs — you see the results.
What you get
Every solution includes everything you need.
AI-Powered Chat
- Custom branded chat widget
- Connected to your existing documents and tools
- 24/7 instant responses
Ticket Management
- Understands customer needs and emotions
- Automatic resolutions (refunds, tracking, etc.)
- Smart escalation to humans
Admin Panel & Analytics
- Real-time supervisor interface
- Full admin panel
- Automatic reports & analytics
CustomerCoeur vs. traditional SaaS
| Criterion | Zendesk / Intercom | CustomerCoeur |
|---|---|---|
| Monthly cost (10 agents) | $500–2,750/mo | $70–280/mo (operating costs) |
| Annual price increase | +10 to 15% per year | None |
| Hidden costs | +20 to 50% in year 1 (implementation, training, integrations) | Everything included in the project |
| Solution ownership | Never — you rent | Total — the solution is yours |
| Your data | Their servers | Your infrastructure |
| Customization | Limited by their product | Custom-built for your business |
| If you stop | You lose everything | You keep everything |
| Return on investment | Negative — you rent, never own | Pays for itself within months |
Based on 2025 published pricing (Zendesk, Intercom, Freshdesk, Salesforce). SaaS prices increase 10 to 15% per year on average (Vertice SaaS Inflation Index). Intercom charges $0.99 per AI resolution on top.
Support automation, in numbers
68%
Reduction in cost per ticket after automation — McKinsey, 2025
32 min
Average automated resolution time, vs. 36 hours manually — Freshworks, 2025
$3.50
Return for every $1 invested in support automation — MarketsandMarkets, 2025
70%
Tickets resolved without human intervention — ServiceNow, 2025
We're looking for 2 pioneer companies for a preferential-rate deployment. In exchange: a testimonial and the right to share your results.
Putting the customer at the heart of every interaction.
Customer support shouldn't be a cost center. It's your most powerful loyalty lever.
Speed
Response in seconds, not hours. Your customers stop waiting.
Quality
Accurate, personalized answers, in your brand's tone of voice.
Satisfaction
A well-served customer comes back — and tells others about you.
I spent years watching companies pay SaaS subscriptions that ballooned every year — without truly owning their tools or their data. Support teams burnt out answering the same questions 100 times, frustrated customers waiting, and budgets swallowed by generic platforms.
CustomerCoeur was born from that frustration. The idea: build with each company a custom support system they truly own. Deployed on their infrastructure, adapted to their business. Not a subscription — an asset.
“The best customer support is the one that scales with you — without your costs scaling too.”
Mamadian
Founder of CustomerCoeur
Frequently asked questions
Get your ROI simulation
30 minutes to analyze your situation and estimate your savings.