We design your AI resolution layer with you, plugged into the tools you already use. Target: 30 to 50% of your repetitive tickets handled automatically from month one — measured, and approved by your agents.
Your answers are scattered: terms, return policy, Slack threads, solved tickets.
Your documents and past tickets get indexed. Your teams decide what counts as authoritative, and every reply cites its source.
A €20 refund and an €800 complaint don't follow the same path.
We watch your agents, then design one pipeline per category. Three modes, chosen by you.
A tool configured without you cannot know your rules.
Every pipeline is tested then approved before going live. Autonomy is earned category by category.
Switching helpdesk costs more than the problem you're trying to solve.
Your agents keep their tool and their habits. Nothing to migrate, nothing to uninstall if you stop.
ZendeskMail
WhatsAppand moreFrom Zendesk, your support inbox or any other channel. Nothing changes for your customer.
Category, intent, urgency. An order status is not a dispute.
Return policy, terms, help center, already-solved tickets. Not a generic model.
Every claim points to its page and section. Checkable before sending.
Three possible outcomes, decided category by category
Proven category, high confidence
The reply goes out on its own.
Common case, medium confidence
Offered to an agent: approve, edit or reject.
Sensitive case or low confidence
Handed to a human, with the full context.
Who approved, when, with which note. Readable months later.
Your agents never left their interface.
The method is the path. Here's what your teams actually hold at the end of it.
CustomerCoeur sits on top of your current tools — no rebuild, no migration.
Your tickets are read and handled where they already land.
Direct connection to your support inbox over IMAP.
support@, contact@ — any standard mailbox.
Any source able to post a ticket over HTTP.
Service Cloud — connector built during deployment.
Via the Business API — connector built during deployment.
Orders and returns, so replies know the context.
In-house back office, ERP, internal tool: we build the connector with your teams during deployment.
Your agents keep their tool. Your customers keep their channel. Only the resolution changes.
A pilot
A defined scope, a few ticket categories, a short run. We measure, you decide what happens next.
The founder
The person building the system is the person who shows up. No middleman, no sales countdown.
Your numbers
The automation rate is measured on your real categories, not inferred from a market average.
Your voice
Early clients shape the product. What you ask for gets built, not queued.
We're looking for two pioneer companies. Preferential pricing, in exchange for the right to share your results once they exist.
Customer support shouldn't be a cost center. It's your most powerful loyalty lever.
Response in seconds, not hours. Your customers stop waiting.
Accurate, personalized answers, in your brand's tone of voice.
A well-served customer comes back — and tells others about you.
I spent years watching companies pay SaaS subscriptions that ballooned every year — without truly owning their tools or their data. Support teams burnt out answering the same questions 100 times, frustrated customers waiting, and budgets swallowed by generic platforms.
CustomerCoeur was born from that frustration. The idea: build with each company a custom support system they truly own. Deployed on their infrastructure, adapted to their business. Not a subscription — an asset.
“The best customer support is the one that scales with you — without your costs scaling too.”
Mamadian
Founder of CustomerCoeur
30 minutes to look at your ticket categories and estimate what is genuinely automatable in your case.
We look at your real ticket categories, not market averages
We run our calculation method in front of you — current cost, automated cost
You leave with the numbers, whether you work with us or not
Pick your slot
A 30-minute call, whenever suits you. Nothing to prepare on your side.
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